Question 1

How quickly can you fix my cable issues?

Accepted Answer

In most cases, we can repair garage door cable issues the same day you call. Our technicians carry common cable types and hardware on their trucks, allowing for immediate repairs. For emergency situations, we offer priority service with average response times under one hour. Cable repairs typically take 30-60 minutes once our technician arrives, depending on the extent of the damage and whether other components need attention.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons: normal wear and tear over years of use, rust and corrosion from moisture exposure, improper tension causing uneven wear, broken springs putting extra stress on cables, misaligned tracks causing cables to fray, or physical damage from impacts. Regular maintenance can identify cable wear before complete failure, preventing dangerous situations and costly emergency repairs.

Question 3

Do you offer financing for new modern door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We partner with several financing providers to offer 0% interest for qualified buyers on terms up to 18 months, low monthly payment plans extending up to 60 months, quick approval process with decisions in minutes, and no prepayment penalties. Our team can help you find the best financing solution during your free consultation. Contact us to learn more about current promotions and available options.

Question 4

What brands of garage doors do you install?

Accepted Answer

We're authorized dealers for top garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and more. We also install premium opener brands like LiftMaster, Chamberlain, and Genie. Our technicians receive factory training on all brands we carry, ensuring expert installation and the ability to honor manufacturer warranties.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours. Double garage doors or doors with custom features may take 4-6 hours. This includes removal of the old door, installation of the new door and hardware, opener installation or reconnection, programming, and a complete safety check. We always clean up after ourselves and ensure you're comfortable operating your new door before we leave.

Question 6

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: visual inspection of all components, lubrication of hinges, rollers, and springs, tightening of all hardware, balance testing and adjustment, safety reversal system testing, opener settings optimization, weather seal inspection, and a detailed report of door condition. Regular maintenance extends door life by 5-10 years and prevents costly emergency repairs.

Question 7

Do you provide emergency service on weekends and holidays?

Accepted Answer

Absolutely! We offer 24/7 emergency service 365 days a year, including weekends and holidays. Best of all, we don't charge extra for nights, weekends, or holiday service - you pay the same fair rate regardless of when you call. Our emergency line is always staffed, and we typically dispatch a technician within one hour of your call.

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